Fighting violence against health workers: a way to improve quality of care?
Gignon M, Verheye JC, Manaouil C, Ammirati C, Turban-Castel E, Ganry O.
Workplace Health Saf. 2014 Jun;62(6):220-2. doi: 10.3928/21650799-20140514-02.
Violence against health care workers impairs the quality of care. In one university medical center in France, 46% of the health care workers were physically assaulted at some point in the previous 12 months and 79% were verbally insulted. This article describes a participatory approach that was used to ensure health care workers take an active role in designing and implementing anti-violence measures. In each unit, a working group of health care professionals and managers developed an action plan for reducing violence-generating practices. This proactive approach is a powerful tool for motivating health care professionals to improve quality of care.
[Workplace Health Saf 2014;62(6):220-222.].